Returns & refunds

Last updated November 1, 2026

Because every item is made to order just for you, our policy works a little differently from a regular store.

Damaged, defective or wrong items

If your item arrives damaged, has a printing defect, or is not what you ordered, email onlinedreamsretailersllc@gmail.com within 30 days of delivery. Include your order number and a clear photo of the problem. Once confirmed, we will send a free replacement or give you a full refund for the affected item, whichever you prefer. You do not need to send the item back unless we ask.

Change of mind and sizing

We cannot accept returns or exchanges for change of mind or if the wrong size was ordered, because each item is printed specifically for your order. Please check the size details on each product page before you buy, and contact us if you are unsure.

Canceling or changing an order

We start preparing orders quickly. If you need to cancel or change something, email onlinedreamsretailersllc@gmail.com within 2 hours of ordering. Once production has started we can no longer cancel or change the order.

Lost packages

If tracking shows your package as delivered but you have not received it, please check with neighbors and your local post office first, then email onlinedreamsretailersllc@gmail.com. If a package is lost in transit, we will work with the carrier to resolve it.

How refunds are paid

Approved refunds go back to your original payment method. Your bank or card provider usually takes 5 to 10 business days to show the refund.